FAQs

A hot desk is a desk available within our co-working area, rather than within a private office space. They are typically first-come-first-served, unless you are one of our Gold Members.

Hot desks are available to book on an hourly or monthly basis, with options for hybrid workers (3 days per week) or those wanting their own reserved desk whenever they need it.

Our Lower Ground Floor building on Broad Street offers a large desk with multiple chairs, plus sofas. Our Ground Floor building at Two Smithfield also offers hot desk booths. If you would like a divider whilst working, please let us know.

Discover our Hot Desks

We’ve made it easy for you to book online.

If you’re wanting to book a Hot Desk for more than one day, or one of our Meeting Rooms, you will need to register with us first. It’s free, and enables you to manage your bookings. You can also then opt in to receive information about our events and member-exclusive offers, giving you even more for your time at Smithfield Works.

Single-day hot desks can be booked without registering.

One the day your booking starts, you will receive an email from Paxton, our app-based entry system. Once downloaded, simply tap your mobile against the reader by the entrance doors.

Please note that access times may be restricted based on your membership level and building privileges.

If you have any problems, our Community Manager or Estate Manager will usually be around. For out of hours access, please contact us beforehand to arrange.

Private Office Suite and Gold Hot Desk members have 24/7 access following our getting to know you period.

We have free guest WiFi throughout Smithfield Works.

To access our full-speed Member WiFi, please refer to the details provided in your welcome information.

Well-behaved pets are welcome as long as they are toilet trained and not destructive or noisy. Please be mindful that some members may not be comfortable working near animals, and we appreciate your cooperation if you are asked to take your pet outside.

If you are working in our co-working area, please ensure your pet does not enter any of the Private Offices or Meeting Rooms.

Smithfield Works members benefit from access to printing facilities throughout our building thorugh the PaperCut service.

You’ll receive information of how to set this up once you have registered with us.

To connect your laptop to the meeting room TVs, you will need to have an HDMI port or HDMI to USB-C adaptor. Simply plug the HDMI cable from the TV into your device – or if using the boardroom, the HDMI cable will be on the table.

For Zoom calls, you will need to plug in both the HDMI and the USB. Teams calls work via HDMI, or the call device in the boardroom.

Most services are paid for online once you become a Smithfield Works member.

Invoices can be arranged if you require.

Private Office Suite members are welcome to have post and deliveries made – please ensure your business name and office number are clearly stated on the address.

Couriers occasionally have difficulty finding our main entrance, so you can also refer to our What3Words location: https://w3w.co/rings.spirit.call

Smithfield Works is the ideal venue in Stoke for networking events, presentations, talks and gatherings.

If you would like to host an event, check out our Space Hire page for more information, or contact charlotte@smithfield-works.com to discuss.

Please bear in mind there may be limitations to working-hours access depending on co-working members using the space.

We want you to feel at home at Smithfield Works, and your new office space is an important part of that.

You are welcome to brand the space, including signage, window vinyls, artwork etc. Please let us know prior to installation what you would like to put up.

Any branding will need removing if you choose to leave Smithfield Works, and the office space returned to its original state.

The Members Directory is exclusively visible to Smithfield Works members once they’re logged in. Members are automatically opted out of sharing their information, so there are a few steps to set your profile.

First step is to update your privacy settings:

1. Log in to your Smithfield Works account
2. Go to My Account under the Dashboard dropdown
3. Update your privacy settings to ‘No’ under ‘Hide profile from directory’
4. Save your settings

Now you can create your profile:

1. Go to My Profile under Dashboard
2. Click the cog icon and select ‘Edit Profile’
3. Input the data you’re happy for other members to see. It’s as simple as that!