Please familiarise yourself with our terms and conditions, including expectations when using our services and premises.
Please familiarise yourself with our terms and conditions, including expectations when using our services and premises.
Smithfield Works
General Members Terms and Conditions
These terms and conditions were last updated on 16th October 2025.
By agreeing to these Terms, you are confirming that you are using the Services for business purposes and not as a consumer (as defined in section 2 of the Consumer Rights Act 2015).
Membership provides you with access to the Smithfield Works website for the purposes of booking meeting room or co-working space.
Depending on your membership preferences, you may also receive communications from the Smithfield Works team relating to additional services and events available exclusively to Smithfield Works members. You have the right to unsubscribe from these communications at any time.
Memberships are managed via the website where you can update profile information and preferences, as well as manage bookings. Membership permits access to the online Member Directory, providing details of other Members. You are automatically opted out of joining the public Directory, which can be managed via your profile.
The exact Services you receive will depend on (a) the product or Services you have purchased; (b) the Services available and (c) additional features and Services selected by you. The Services you order may be subject to additional guidelines, terms, conditions and/or rules (“Additional Terms”). You will be directed to the applicable Additional Terms at the time you place your order for Services and you will be required to accept such Additional Terms before you are able to complete your order and those Additional Terms will be incorporated into these Terms by this reference.
Where you sign up to a Private Suite, this will require you to enter into an agreement/contract (lease or licence) in respect of your occupation of that suite and if this is the case, you will be notified following receipt of your order and it will be necessary for you to visit the Premises or otherwise make arrangements to physically sign the agreement/contract. Please refer to your Private Suite Lease or Licence for more detail.
“Services” do not include, and we are not involved in or liable for, the provision of products or services by third parties (“Third Party Services”) that you may elect to purchase in connection with your Smithfield Works Membership. This includes any Third Party Services shown within the Premises on the digital screens, information boards, or as leaflets, or those that are displayed within the Neighbours section of the Smithfield Works website, accessible only to Members. Third Party Services are provided solely by the applicable third party (“Third Party Service Providers”) and pursuant to separate arrangements between you and the applicable Third Party Service Providers. These Third Party Service Providers’ terms and conditions will control with respect to the relevant Third Party Services.
Access Fobs can be set up for a charge of £5.00 plus VAT per fob, and must be returned following termination of your membership.
Smithfield Works members are expected to meet our Community Manager from 9:00am on the first day of their Membership or Service. After this first meeting, members are permitted to access Smithfield Works using their Access Device either side of Regular Manned Hours, subject to the specific terms of the Service as outlined in Clause 9.3.
Access to the Premises during specific “Out of Hours” as detailed above is granted at the sole discretion of Smithfield Works, unless stated otherwise or within your Private Suite Terms and Conditions. To avoid security access issues, please advise the Community Manager at least 60 minutes in advance if you expect to remain on the Premises into the Out of Hours time period.
Access outside of Regular Hours is undertaken at the Members’ own risk and Genr8 Smithfield Works Ltd or any of its subsidiaries accept liability or responsibility for any issues, injuries, or accidents which may occur as a result of access at this time.
Please note the following numbers to be called in case of an accident or incident. In an emergency, always contact 999 in the first instance followed by the relevant Smithfield Works contact:
| Community Manager | Available on Regular Business Days during Regular Business Hours | +44 (0) 7513 718 089 |
| Smithfield Estate Manager | Available on Regular Business Days during Regular Business Hours | +44 (0) 7837 415955 |
| Smithfield Security services Secur80 | Available Out of Hours | +44 (0) 7990 740693 |
Where the Premises has been hired for an event, please note Member access may be limited or amended. The Community Manager will provide advance notice of such events wherever possible.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use Paxton on a compatible mobile device that you own or control for your use, in each case in the manner enabled by us, for so long as you retain your Membership and keep up to date with any appropriate payments. You are responsible for maintaining the confidentiality of your access code and security of your Access Device. You must promptly notify us if you suspect your access code or Access Device has been compromised.
You acknowledge and agree that you are solely responsible for data usage fees and any other fees that your wireless service carrier may charge in connection with your use of the App and the Access App. As between you and us, we own all worldwide right, title and interest, including all intellectual property and other proprietary rights, in and to (a) the App and the Access App; (b) all related software and technology used by us to provide App and Access App features and functionality and (c) all usage and other data generated or collected in connection with the use thereof. Except as expressly set forth herein, you agree not to license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make any unauthorized use of any of the foregoing. In addition, you agree not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas, algorithms or trade secrets of the App or the Access App or any other software or technology of ours, except to the extent expressly required by applicable statutory law.
You acknowledge and agree that the payment method provided by you will be automatically charged the fees and any other amounts you may incur or be liable for (including for damages caused to the Premises or our property) in connection with the Services. Only a single payment method may be used at any given time to make payments for all Services you purchase in a single transaction. You must keep your payment information up-to-date and accurate – failure to do so may result in your access being revoked.
Services for Hot Desk Memberships of all levels, and Meeting Room hire, are payable up front upon booking. Services for Private Suites are payable as per the terms agreed within your Lease or Licence and Private Suite Terms and Conditions. Failure to pay on time or in line with your Service terms may result in your Access Device being revoked. If we have charged you VAT and if, according to law, the Services provided by us to you pursuant to these terms are at any time found to be exempt from VAT, then we will credit the VAT charged to you and collected by us. In addition, in such event, the fee charged to you will be retroactively increased by an amount equal to the VAT amount that is to be credited to you. Such credits and accompanying fee increase will offset each other and the total amount paid to us by you will remain the same.
Suspension of access under this clause shall not constitute termination of your Membership or Services and shall be without prejudice to any other rights or remedies available to us, including termination under clause 9.13.
We do not operate a registered office service for companies as part of the Services and therefore you are prohibited from using the Premises as the registered office of any company. If you are found to be using the Premises as the registered office of any company or companies, you will be requested to change the registered office of such companies within 14 days of the date of the request. If the registered offices of those companies have not been changed within 14 days of the date of request, your access to Services may be restricted and/or your Membership may be terminated in accordance with clause 9.13.
Bronze and Silver Hot Desks are on a first come first served basis and therefore are subject to desk availability in the Premises.
Use of Bronze Hot Desks is limited to one (1) Regular Business Day as per your booking request.
Use of Silver Hot Desks is limited to a maximum of three (3) Regular Business Days in any working week.
Gold Hot Desk Membership entitles you to a reserved desk and access to the Premises on five (5) Regular Business Days in any working week. Additional access outside of Regular Business Days or during Out of Hours is subject to agreement with Smithfield Works following your first five (5) Business Days of Membership.
When using our Common areas, please be respectful of other Members who may have purchased Services including Hot Desk Membership that entitles them to a professional working environment. Should your behaviour be seen to be disturbing other Smithfield Works Members, we reserve the right to request you move to another part of the Premises. Persistent disruptive behaviour may result in your access rights to the Common areas being revoked.
Should you wish to share details of your experience at Smithfield Works via your own or business social media channels, please inform us at hello@smithfield-works.com of your intention prior to posting any updates. Please ensure you have obtained consent from any and all members, visitors, or persons that may appear in photography or videos you have taken whilst on the Premises.
By providing a testimonial, you consent to Smithfield Works and its partners and affiliates quoting this in information and marketing collateral or advertising.
Limitations of Liability YOUR ATTENTION IS PARTICULARLY DRAWN TO CLAUSES 1 TO 18.
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software, data or information;
(f) loss of or damage to goodwill; and
(g) any indirect or consequential loss.
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation; and
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
Survival. Clauses 1 to 18 will survive the termination of your Membership or any Services.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Who we are and how to contact us
https://smithfield-works.com is a site operated by GENR8 SMITHFIELD WORKS LIMITED (“We”). We are registered in England and Wales under company number 13470627 and have our registered office at C/O Genr8 Developments Llp 5th Floor Parsonage Chambers, 3 The Parsonage, Manchester, United Kingdom, M3 2HW
Our main trading address is Smithfield, Hanley, Stoke-on-Trent ST1 4EW.
We are a limited company
To contact us, please email mike@genr8developments.com or telephone us on 0161 833 9097.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy https://smithfield-works.com/privacy-policy/. See further under How we may use your personal information.
Our Acceptable Use Policy www.smithfield-works.com, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Our Cookie Policy www.smithfield-works.com, which sets out information about the cookies on our site.
If you purchase goods or services from our site, our Terms and conditions of supply www.smithfield-works.com will apply to the sales.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
We may suspend or withdraw our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Our site is only for users in the UK
Our site is directed to people residing in United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at mike@genr8developments.com.
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):
Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
How to complain about content uploaded by other users
If you wish to complain about content uploaded by other users, please contact us on www.smithfield-works.com.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services and products to you, which will be set out in our Terms and conditions of supply www.smithfield-works.com.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
How we may use your personal information
We will only use your personal information as set out in our privacy policy which can be found at www.smithfield-works.com.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
Rights you are giving us to use material you upload
When you upload or post content to our site, you grant us the following rights to use that content:
a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service to expire when the user deletes the content from the site;
a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content in accordance with the functionality of the site to expire when the user deletes the content from the site.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy on www.smithfield-works.com.
If you wish to link to or make any use of content on our site other than that set out above, please contact mike@genr8developments.com.
Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
OBI for themselves and for the vendors or lessors of these properties whose agents they are, give notice that:
i) The particulars are set out as a general outline only for the guidance of intending purchasers or lessees and do not constitute, nor constitute part of an offer or contract.
ii) All descriptions, references to condition and necessary permission for use and occupation and other details are given in good faith and are believed to be correct, but any intending purchaser or tenant should not rely on them as statements or representations of fact but must satisfy themselves by inspection or otherwise as to the correctness of each of them. All dimensions and areas are approximate.
iii) No person in the employment of has any authority to make or give any representation or warranty in relation to this property. FINANCE ACT 1989 Unless otherwise stated, all prices and rentals quoted are exclusive of Value Added Tax to which they may be subject. PROPERTY MISDESCRIPTION ACT 1991 These details are believed to be correct at the time of compilation, but may be subject to subsequent amendment.