House Rules

Community Manager

Our Community Manager Charlotte is here to help from 9am – 5.30pm, Monday to Friday and covers all 3 spaces that make up Smithfield Works. If you can’t find Charlotte in the space you are working in, you can reach Charlotte on 07513718089, charlotte@smithfield-works.com or via the app.

Out of hours access

Outside of our community managers hours, you can access the building by using your access app at the main doors. Please don’t allow anyone to tailgate you into the building – genuine customers will be able to let themselves in with their own access pass. This is essential for building security.

The doors are locked at 7pm and unlocked at 7am, if you do require this to be later, please call ahead 60 mins before you expect to leave- Secure 8007568 430 838 or 07568 431 519 and inform them when you will be leaving. This way the building stayed locked and alarmed.

If there’s an emergency when our team isn’t around, please call 07568 430 838 or 07568 431 519, quoting ‘Smithfield Works’. It’s recommended that all customers add it to their phones. This goes through to our Business Monitoring Station and they will take the necessary action to solve any problems that come up.

Security

We understand how important building security is, so our CCTV is in operation at the main entrance and fire exits 24/7. Please lock all valuables out of sight when not in the office or take them home with you. For added security, please ask all visitors and couriers to report to Charlotte when they arrive, and we’ll give them a warm Smithfield Works welcome before directing them to your suite.

Post

Either our local postie or a member of our team will deliver all mail to your suite each day (usually in the morning).

Our address is-

Smithfield Works

Clayworks

Lower Ground Floor Entrance

Broad Street, Hanley

Stoke-on-Trent

ST1 4EU

When ordering items to be delivered, please be sure to state your company name and building on the delivery details as well as your name.

Shared spaces

Smithfield Works has a number of shared spaces, including communal kitchens, zoom booths and phone booths which you’re welcome to use at any time. These areas are checked throughout the day, but if you do find anywhere that’s not up to scratch, please report it on the app straight away. Help yourself to tea, coffee, sugar, and milk for drinks (but not for cereal), and help us keep the space tidy by popping crockery in the dishwasher after use.

Lockers

Lockers can be found in the communal areas and are for everyone to use. If you have lost your key please report this via the app, there will be a £20 charge to them change the lock. Please note that anything is left at your own risk.

Cleaning

Our cleaners will visit your suite each day (Monday-Friday) to do a basic clean and empty the bin. It’s worth noting that workstations need to be relatively clear for our cleaners to make them look their best. If the cleaning ever isn’t up to the standard you expect, please let us know straight away via the app

Bins & Recycling

If you have a lot of cardboard or plastic waste to dispose of, please let us know via the app rather than filling the bins in the kitchen. Our community manager will be happy to help you with this.

We avoid single use sachets of coffee and sugar to reduce waste, and encourage you to use the recycling bins for appropriate items. If you have any suggestions on how we can reduce waste at Smithfield Works, please let us know!

Meeting rooms

We have 4 meeting rooms and one board that you can book via the Smithfield Works App, please note they do need to be booked so they are accessible for everyone.

Community & Events

You’ll find upcoming events displayed on the digital screens by the entrance doors and on the app. The app is a handy place to connect with other customers, find out about events happening across the network, make the most of retail offers and sign up to digital webinars, workshops and plenty more. If you are interested in hosting a talk, workshop or networking event amongst our members, please let us know.

Fire information

During the test, you don’t need to evacuate. If we are doing a fire evacuation drill you will be informed a month prior, this will be done every 6 months. If the alarm sounds at any other time, or for longer than 20 seconds, leave the building calmly and head to our fire meeting point – shared space in the centre of the Smithfield site. Your company fire marshal will need to account for everyone in your office and report to our Smithfield Works fire marshal confirming that everyone is out of the building. If anyone from your office is missing, let us know straight away and we’ll work with the fire brigade to carry out a search of the building. If you discover a fire and the alarm hasn’t activated yet (though this is extremely unlikely), raise the alarm using the nearest call point and leave the building. Please don’t attempt to tackle the fire!

And we kindly ask you to follow our House Rules (as per the T&Cs)

Smithfield Works House Rules

  • When you walk out the door make sure the space is the same condition (or better) when you walked in the door (meeting rooms, kitchen, toilets)
  • Your stuff is your responsibility
  • Its your job to make sure that you do not leave anything at Smithfield Works that is of value to you or somebody else
  • Don’t leave out of date food in the fridge or we will eat it!
  • Use your own stuff not your neighbours – if you need anything ask the Community Manager or go on the APP
  • If you any issues, lights not working or WIFI has gone down – log it on the issues section of the APP
  • We want everybody to feel part of the community but please respect your neighbours/co-workers privacy
  • Help us keep Smithfield Works secure for you and other members – report anything suspicious to the Community Manager
  • Practice kindness – we have a zero tolerance on any form of harassment – we want all members to feel welcome and included
  • No smoking or e-cigarettes inside Smithfield Works or around the Smithfield Development
  • Think before you click – no illegal or immoral internet activity
  • If you are thinking of holding an event at Smithfield Works, all ideas and the finer details must be approved by the Community Manager